Terms & Conditions

Last Updated: October 22, 2026

1. Introduction

Welcome to Valuecora!

These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services available at https://valuecora.com.

Valuecora is an online home goods store offering a thoughtfully selected range of home décor, decorative accessories, cushions, wall art, household essentials, and other products designed to bring comfort, functionality, and style to everyday living.

Our store is operated by Guangzhou Qiwei Network Technology Co., Ltd. ("Valuecora," "we," "us," or "our").

By accessing our website, browsing our products, creating an account, or placing an order, you agree to comply with these Terms, subject to your rights under applicable law.

If you do not agree with these Terms, please discontinue using our website.

We may update these Terms periodically. Any changes will be published on this page with a revised update date.

2. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable laws or are using our services with appropriate authorization.

You agree to use our website only for lawful purposes.

You must not:

  • Use our website for fraudulent, illegal, or unauthorized activities.

  • Attempt to gain unauthorized access to our systems or customer accounts.

  • Interfere with the operation, security, or functionality of our website.

  • Upload or transmit viruses, malicious software, or harmful code.

  • Provide intentionally false or misleading information.

  • Copy or commercially exploit protected website content without authorization.

  • Use automated systems to disrupt our services or submit fraudulent orders.

  • Violate applicable laws or regulations while using our website.

We may restrict access to our services if we reasonably determine that these Terms have been violated.

3. Product Information

Valuecora offers a selection of home essentials, decorative accessories, cushions, wall decorations, and household products.

We strive to provide accurate product descriptions, photographs, dimensions, materials, colors, and other relevant information.

However, please note:

  • Product colors may appear slightly different depending on screen settings, lighting conditions, and photography.

  • Product dimensions may vary slightly due to manufacturing tolerances.

  • Decorative details, finishes, textures, and packaging may differ between production batches.

  • Product availability may change without prior notice.

  • Product photographs are intended to represent the general appearance of listed items.

  • Certain products may require assembly, installation, or specific care procedures.

We encourage customers to review product descriptions, dimensions, materials, and specifications carefully before purchasing.

If you have questions about a specific product, please contact us at service@valuecora.com.

Nothing in this section limits your statutory rights regarding products that are faulty, misdescribed, or otherwise nonconforming.

4. Pricing and Payment

All product prices are displayed in the currency indicated on our website or at checkout.

We reserve the right to adjust product prices, promotions, discounts, and product availability before an order is accepted.

Price changes will not affect orders already accepted at the agreed purchase price, except where adjustments are required or permitted by applicable law.

The total amount payable, including applicable shipping charges and taxes collected at checkout, will be displayed before you complete your purchase.

Payments must be made using the payment methods available through our checkout system.

Payment processing may be handled by authorized third-party payment service providers.

We do not guarantee the availability of any particular payment method at all times.

5. Orders and Order Acceptance

When you place an order through Valuecora, you are making an offer to purchase the selected products.

After submitting an order, you may receive an automated order confirmation email.

An automated acknowledgment does not necessarily mean that your order has been accepted.

We reserve the right to review orders before acceptance, including verifying payment authorization, product availability, delivery eligibility, and potential fraudulent activity.

We may decline or cancel an order where reasonably necessary, including in circumstances involving:

  • Products that are unavailable or out of stock

  • Incorrect or incomplete customer information

  • Payment authorization failures

  • Suspected fraudulent or unauthorized transactions

  • Obvious pricing or listing errors

  • Shipping restrictions or unavailable delivery destinations

  • Other legitimate operational or legal reasons

If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method.

We will make reasonable efforts to notify you if your order cannot be fulfilled.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

6. Shipping and Delivery

Valuecora ships orders to selected destinations supported by our shipping and logistics partners.

Shipping options, fees, and estimated delivery times are described in our Shipping Policy and displayed where applicable during checkout.

Our standard estimated delivery schedule is:

  • Order Processing: 1–2 business days

  • Shipping Transit: 7–15 business days

  • Total Estimated Delivery: 8–17 business days

These are estimated timeframes rather than guaranteed delivery dates.

Delivery times may vary due to customs clearance, carrier operations, public holidays, weather conditions, and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information.

If you experience a shipping delay, missing package, or delivery issue, please contact our customer service team.

For further details, please review our Shipping Policy.

7. Returns, Refunds, and Exchanges

We offer a 30-day return policy, allowing customers to request eligible returns within 30 days of receiving their orders.

Return eligibility depends on product condition, return reasons, and applicable consumer protection laws.

For voluntary returns, products generally must be unused, undamaged, and in their original condition, with all relevant packaging and accessories.

Customers are generally responsible for return shipping costs for change-of-mind returns.

Where a product is confirmed to be defective, damaged during shipping, or incorrect due to our error, Valuecora will cover reasonable return shipping expenses when a return is required.

Approved refunds are generally processed to the original payment method.

We aim to process approved refunds within 5–10 business days after receiving and inspecting returned products, unless applicable law requires a different timeframe.

For complete return instructions, eligibility requirements, and refund procedures, please review our Return & Refund Policy.

To request assistance, email service@valuecora.com.

8. Order Modifications and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before an order is processed or dispatched.

Once an order has entered the shipping process, cancellation or modification may no longer be possible through our standard procedures.

If an order has already shipped, eligible customers may request a return after delivery according to our Return & Refund Policy.

Approved cancellations will be refunded to the original payment method.

Any mandatory cancellation or withdrawal rights under applicable law remain unaffected.

9. Promotions and Discounts

From time to time, Valuecora may offer promotional discounts, coupon codes, seasonal sales, or special offers.

Promotional offers may be subject to specific terms, including:

  • Eligibility requirements

  • Minimum order values

  • Expiration dates

  • Product exclusions

  • Usage limitations

  • Restrictions on combining offers

Unless otherwise stated, promotional codes cannot be exchanged for cash.

We reserve the right to correct promotional errors and discontinue offers before an order is accepted, subject to applicable law.

Promotional terms will not override mandatory consumer protection rights.

10. Customer Accounts

Certain website features may allow customers to create accounts.

If you create an account, you are responsible for providing accurate information and maintaining the confidentiality of your login credentials.

You agree to notify us promptly if you suspect unauthorized access to your account.

We may suspend or restrict accounts where reasonably necessary to address suspected fraud, security concerns, or violations of these Terms.

We will handle personal information associated with customer accounts in accordance with our Privacy Policy.

11. Intellectual Property

Unless otherwise indicated, the content available on the Valuecora website, including text, graphics, logos, website design, product descriptions, and other original materials, is owned by or licensed to Valuecora or its respective rights holders.

Such content may be protected by applicable copyright, trademark, and intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, or commercially exploit protected content without appropriate authorization, except where permitted by law.

Third-party trademarks, product names, and other intellectual property remain the property of their respective owners.

12. Customer Reviews and Submitted Content

Customers may have opportunities to submit reviews, feedback, photographs, or other content through our website or customer service channels.

By submitting content, you confirm that you have the necessary rights to provide it and that it does not violate applicable laws or the rights of others.

You agree not to submit content that is:

  • Fraudulent or intentionally misleading

  • Defamatory, threatening, or abusive

  • Infringing on intellectual property rights

  • Unlawful or harmful

  • Containing malicious code or unauthorized advertising

Where you voluntarily submit content for public display, you grant Valuecora a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for purposes reasonably related to operating and promoting our services, subject to applicable law.

We may remove content that violates these Terms or applicable legal requirements.

13. Third-Party Services and Links

Our website may use third-party services for payment processing, shipping, analytics, customer support, or other operational purposes.

Our website may also contain links to independent third-party websites.

These services and websites may operate under their own terms, privacy policies, and security practices.

We are not responsible for independent third-party content or practices to the extent permitted by applicable law.

We encourage customers to review relevant third-party terms before using their services.

14. Privacy and Personal Information

We respect the privacy of our customers and are committed to handling personal information responsibly.

Personal information collected through our website may be used for:

  • Processing orders and payments

  • Arranging shipping and delivery

  • Providing customer support

  • Managing returns and refunds

  • Maintaining website security

  • Improving website performance

  • Sending marketing communications where permitted by law

For more information about our data practices and your privacy rights, please review our Privacy Policy.

You may contact us regarding privacy-related inquiries at service@valuecora.com.

15. Product Care and Proper Use

Customers should review and follow any care instructions, product specifications, safety warnings, or assembly guidance provided with purchased products.

Certain decorative products may be fragile or require careful handling.

Customers should use products only for their intended purposes and take reasonable precautions during installation, cleaning, or maintenance.

Valuecora is not responsible for damage caused solely by improper use, unauthorized modifications, or failure to follow reasonable product instructions, except where liability cannot legally be excluded.

Nothing in this section limits your statutory rights concerning defective or unsafe products.

16. Website Availability and Accuracy

We make reasonable efforts to maintain the availability, functionality, and accuracy of our website.

However, temporary interruptions may occur due to maintenance, technical issues, system updates, or circumstances beyond our reasonable control.

We do not guarantee that our website will be continuously available or completely free from errors.

We may update product listings, website features, descriptions, and other content when necessary.

Nothing in this section excludes or limits liability that cannot lawfully be excluded.

17. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its general informational content are provided on an "as available" basis.

We do not make additional warranties regarding uninterrupted website access or the absence of technical errors.

However, this disclaimer does not affect any express product warranties or mandatory legal guarantees applicable to products purchased through our store.

Customers retain all non-waivable rights relating to product quality, safety, conformity, and consumer protection.

18. Limitation of Liability

To the extent permitted by applicable law, Valuecora will not be liable for indirect or consequential losses arising solely from circumstances beyond our reasonable control or from misuse of our website.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation

  • Death or personal injury caused by negligence where liability cannot legally be excluded

  • Breach of mandatory consumer protection obligations

  • Defective or unsafe products where statutory liability applies

  • Any other liability that cannot lawfully be excluded or restricted

Any limitation of liability will apply only to the extent permitted by the laws governing the relevant transaction.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses reasonably arising from your unlawful use of our website or intentional violation of these Terms.

This provision does not require consumers to compensate Valuecora for losses caused by our own negligence, misconduct, or breach of legal obligations.

Nothing in this section restricts mandatory consumer rights.

20. Governing Law and Dispute Resolution

These Terms will be interpreted in accordance with applicable laws, taking into account any mandatory consumer protection provisions that apply in the customer's country or region.

Where legally permitted, disputes concerning these Terms or purchases from Valuecora may be addressed under the laws of the People's Republic of China.

However, this provision does not deprive consumers of mandatory protections or legally available dispute resolution rights in their country of residence.

If you have a concern regarding an order or our services, we encourage you to contact our customer service team first.

We will make reasonable efforts to review complaints and resolve disputes fairly.

Nothing in these Terms prevents customers from exercising legal remedies available under applicable law.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or limited only to the extent necessary to comply with applicable legal requirements.

22. Changes to These Terms

Valuecora may revise these Terms periodically to reflect changes in our products, services, business operations, or legal requirements.

Updated Terms will be published on this page with a revised "Last Updated" date.

Changes will not retroactively remove mandatory consumer rights or unlawfully alter the terms of purchases already accepted.

We encourage customers to review these Terms periodically.

23. Contact Information

If you have questions regarding these Terms, our products, orders, payments, shipping, returns, or other customer service matters, please contact us.

Brand Name: Valuecora

Website: https://valuecora.com

Company Name: Guangzhou Qiwei Network Technology Co., Ltd.

Business Address: Room 305, No. 15 Dongping Henggang West Road, Baiyun District, Guangzhou, Guangdong Province, China

Customer Service Email: service@valuecora.com

Please note that our business address is provided for company identification and correspondence purposes and may not be our designated return warehouse or fulfillment center.

For product returns, please contact our customer service team before shipping any items so that we can provide the appropriate return instructions.

Thank you for choosing Valuecora.

Valuecora – Bringing Comfort and Style to Everyday Living.