Return Policy

Last Updated: October 22, 2026

Thank you for shopping at Valuecora!

At Valuecora, we believe that every home deserves comfort, beauty, and thoughtful details. We are committed to providing quality home essentials, stylish decorative accessories, and a pleasant shopping experience.

Your satisfaction is important to us. If your purchase does not meet your expectations, we are here to help.

This Return & Refund Policy explains our procedures for returns, refunds, exchanges, damaged or incorrect items, and order cancellations.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To qualify for a return, the following conditions generally apply:

  • The return request must be submitted within 30 days of receiving your order.

  • The product must be unused, undamaged, and in its original condition.

  • The item must include its original packaging, accessories, manuals, and any included components.

  • Home décor, cushions, wall art, and household accessories must not show signs of use, installation, washing, or alteration.

  • Proof of purchase, such as an order number or order confirmation email, must be provided.

Items that do not meet these requirements may not qualify for a voluntary return, except where otherwise required by applicable consumer protection laws.

We recommend inspecting your order promptly upon delivery.

2. How to Request a Return

If you would like to return a product, please follow the steps below.

Step 1: Contact Customer Support

Send an email to:

service@valuecora.com

Please include:

  • Your order number

  • Your full name

  • The email address associated with your order

  • The product name

  • The reason for your return

  • Clear photographs of the product, if applicable

Step 2: Receive Return Instructions

Our customer service team will review your request and provide return instructions if your item is eligible.

You will receive information about the designated return address and any applicable shipping requirements.

Step 3: Prepare Your Return

Carefully package the item, preferably using its original packaging.

Make sure all original accessories, components, and relevant documentation are included.

Step 4: Ship Your Return

Send the product to the designated return address provided by our customer support team.

We recommend using a trackable shipping service and retaining your shipping receipt.

Important: Please do not send returned items directly to our registered business address without receiving return instructions.

Unauthorized returns may experience processing delays.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible after delivery.

Email service@valuecora.com with:

  • Your order number

  • A description of the problem

  • Clear photographs showing the issue

  • Photographs of the packaging, if available

Our customer service team will review your request and determine an appropriate resolution.

Depending on the circumstances, available solutions may include:

  • Replacement of the damaged or defective product

  • Exchange for the correct item

  • Partial refund

  • Full refund

If a return is necessary due to our error or a confirmed product defect, Valuecora will cover reasonable return shipping costs.

We may provide a prepaid return label or arrange reimbursement, depending on the circumstances.

Your statutory consumer rights remain unaffected.

4. Non-Returnable Items

Certain products may not qualify for standard change-of-mind returns.

These may include:

  • Personalized or custom-made products, where applicable

  • Products that have been used, washed, installed, or altered

  • Items damaged through misuse or improper handling

  • Home décor items with missing accessories or components

  • Fabric products showing stains, odors, or signs of wear

  • Wall art that has been installed, scratched, or modified

  • Gift cards, if offered

  • Products clearly marked as final sale or non-returnable at the time of purchase, where permitted by law

Discounted or promotional items are not automatically excluded from returns unless a lawful exclusion was clearly disclosed before purchase.

These exclusions do not limit your statutory rights concerning defective, damaged, incorrect, or misdescribed products.

If you are unsure whether an item is eligible for return, please contact us before shipping it.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Change-of-Mind Returns

If you wish to return a product because you changed your mind, ordered the wrong item, or no longer need it, you are generally responsible for return shipping costs.

Original shipping charges are generally non-refundable for voluntary returns, except where required by applicable law.

Damaged, Defective, or Incorrect Products

If the return is necessary because of a confirmed defect, shipping damage, or an error on our part, Valuecora will cover reasonable return shipping expenses when a return is required.

Please contact our customer service team before arranging return shipping.

Return Shipping Recommendations

We recommend:

  • Using a trackable shipping service

  • Keeping your shipping receipt

  • Packaging products securely

  • Following the return instructions provided by our team

Responsibility for lost return packages will be determined according to the return arrangements and applicable consumer protection laws.

6. Refund Processing

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds will generally be issued to the original payment method.

  • We aim to process approved refunds within 5–10 business days after receiving and inspecting the returned item.

  • The time required for the refund to appear in your account may vary depending on your bank or payment provider.

  • Any legally permitted deductions will be communicated where applicable.

If you have not received your refund after the expected processing period, please contact your bank or payment provider first.

You may also contact us at:

service@valuecora.com

Where applicable laws require earlier refunds or different refund procedures, those requirements will take precedence.

7. Exchanges

If you would like to exchange an item, please contact our customer service team.

Exchanges may be available depending on product availability and the condition of the original item.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, we will review the issue and arrange an appropriate solution, which may include a replacement or refund.

Exchanges Due to Personal Preference

If you wish to exchange an item for a different size, color, or style, the original product must generally meet our return eligibility requirements.

Customers may be responsible for applicable return shipping costs and any price differences.

If a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at:

service@valuecora.com

We will make reasonable efforts to accommodate cancellation requests before orders are processed or shipped.

Once an order has entered the shipping process, cancellation may no longer be possible under our standard procedures.

If your order has already shipped, you may request a return after delivery, subject to the conditions outlined in this policy.

Approved cancellations will be refunded to the original payment method.

Any applicable statutory cancellation rights remain unaffected.

9. Missing or Lost Packages

If your package has not arrived within the estimated delivery period, please contact our customer support team.

Before contacting us, we recommend:

  • Checking your tracking information

  • Confirming the shipping address provided at checkout

  • Checking with household members or building management

  • Contacting the local delivery carrier, where appropriate

If your package appears to be lost during transportation, we will review the tracking information and work with the shipping provider to investigate.

Depending on the circumstances, we may offer:

  • A replacement shipment

  • A refund

  • Another appropriate resolution

Your applicable rights regarding undelivered goods remain unaffected.

10. Product-Specific Return Guidelines

Valuecora offers home décor, decorative accessories, and practical household essentials.

Different product categories may require special handling.

Home Décor and Decorative Accessories

Decorative items should be returned in their original condition with all relevant accessories and protective packaging.

Fragile products must be packaged carefully to minimize damage during transportation.

Wall Art and Decorative Displays

Wall art should be free from installation damage, scratches, modifications, or missing components.

Please review product dimensions and specifications before purchasing.

Cushions and Fabric Products

Cushions and other fabric-based products must generally be unused, clean, and free from stains, odors, washing damage, or visible wear to qualify for voluntary returns.

Household Essentials

Household essentials should be returned in their original condition, with all included parts, accessories, and packaging.

Products that have been used, modified, or damaged after delivery may not qualify for voluntary returns.

If an item requires assembly, please ensure that all components are included when requesting a return.

These product-specific guidelines apply to voluntary returns and do not restrict mandatory consumer rights relating to defective or nonconforming goods.

11. Partial Refunds

In certain circumstances, a partial refund may be offered where appropriate and permitted by applicable law.

Examples may include:

  • Minor cosmetic issues that do not significantly affect product functionality

  • Missing non-essential accessories

  • Customer acceptance of a discounted price for a product with a disclosed issue

  • Other situations where the customer and Valuecora agree that a partial refund is an appropriate resolution

Any partial refund will be discussed with the customer before processing.

We will not substitute a partial refund for a mandatory legal remedy without the customer's agreement where such agreement is required.

12. Refunds for Promotional and Discounted Orders

Products purchased during promotional events or with discount codes may be eligible for returns under this policy.

Refund amounts will generally be based on the actual amount paid for the returned product, subject to applicable law.

If a discount was applied to multiple products, the refund may reflect the portion of the discount allocated to the returned item.

Any adjustments to promotional benefits will be handled in accordance with the terms disclosed at the time of purchase and applicable consumer protection laws.

13. Refund Method

Approved refunds will generally be issued to the original payment method used at checkout.

Refunds may be processed through the relevant payment service provider.

The time required for funds to appear in your account may depend on your bank, card issuer, or payment provider.

If the original payment method is unavailable, please contact our customer service team to discuss an appropriate alternative where permitted by law.

We do not require customers to accept store credit instead of a legally required monetary refund.

14. Return Address

To ensure that returned products are received and processed correctly, customers must contact our customer service team before sending any return packages.

The appropriate return address will be provided after the return request has been reviewed.

Please do not send returns directly to our registered business address unless our customer service team has specifically instructed you to do so.

Return Assistance Email: service@valuecora.com

Our registered business address may differ from the location of our warehouse or fulfillment center.

15. Consumer Rights

This Return & Refund Policy is intended to provide customers with clear information about our voluntary return procedures.

Nothing in this policy excludes, limits, or overrides consumer rights that cannot legally be waived.

Depending on your country or region, you may have additional rights regarding:

  • Defective or misdescribed products

  • Goods that do not conform to the sales contract

  • Delayed or undelivered orders

  • Distance-selling cancellation or withdrawal periods

  • Refund processing deadlines

  • Return shipping responsibilities

  • Product warranties and statutory guarantees

Where applicable consumer protection laws provide more favorable rights than this policy, those mandatory legal requirements will take precedence.

16. Changes to This Policy

Valuecora may update this Return & Refund Policy periodically to reflect changes in our business operations, return procedures, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

Changes will not retroactively remove mandatory consumer rights or unlawfully alter return conditions applicable to purchases already completed.

We encourage customers to review this policy before placing an order.

17. Contact Information

If you have any questions about returns, refunds, exchanges, damaged products, incorrect orders, or cancellations, please contact us.

Brand Name: Valuecora

Website: https://valuecora.com

Company Name: Guangzhou Qiwei Network Technology Co., Ltd.

Business Address: Room 305, No. 15 Dongping Henggang West Road, Baiyun District, Guangzhou, Guangdong Province, China

Customer Service Email: service@valuecora.com

Important Notice: Our business address is provided for company identification and correspondence purposes. It may not be our designated return warehouse or fulfillment center.

For product returns, please contact our customer service team before shipping any items so that we can provide the appropriate instructions.

At Valuecora, we value your trust and are committed to providing a reliable, transparent, and enjoyable shopping experience.

Thank you for choosing Valuecora!