Privacy Policy
Privacy Policy
Last Updated: October 22, 2026
Welcome to Valuecora!
At Valuecora, we respect your privacy and are committed to handling your personal information responsibly. We believe that shopping for home décor, household essentials, and decorative accessories should be a convenient, transparent, and secure experience.
This Privacy Policy explains how Guangzhou Qiwei Network Technology Co., Ltd., operating under the brand name Valuecora ("Valuecora," "we," "us," or "our"), collects, uses, shares, stores, and protects personal information when you visit https://valuecora.com, make a purchase, contact our customer service team, or otherwise interact with our services.
Please read this Privacy Policy carefully to understand our data practices. Where required by applicable law, we will obtain your consent for specific processing activities.
1. Information We Collect
We may collect personal information directly from you, automatically through your interactions with our website, and from third parties involved in providing our services.
1.1 Information You Provide
When you place an order, create an account, contact customer support, or use our services, we may collect:
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Full name
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Email address
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Phone number
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Billing and shipping addresses
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Order information and purchase history
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Account details, if applicable
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Customer service inquiries and communications
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Product reviews and feedback
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Marketing preferences and communication choices
We use this information to process transactions, fulfill orders, provide customer assistance, and improve our services.
1.2 Payment Information
When you make a purchase, your payment information is processed by the payment service providers available through our checkout.
Depending on the payment method selected, these providers may process payment card information, billing details, transaction identifiers, and other information necessary to complete your payment.
We generally receive transaction confirmations and relevant payment details rather than complete payment card information.
Payment providers process information according to their own privacy and security practices.
1.3 Automatically Collected Information
When you browse our website, certain technical and usage information may be collected automatically, including:
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IP address
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Browser type and version
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Device type and operating system
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Pages viewed and browsing activity
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Date and time of website visits
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Referring websites or traffic sources
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Approximate geographic location
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Shopping cart activity
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Cookie identifiers and similar online identifiers
This information helps us maintain website functionality, analyze performance, prevent fraud, and improve the customer experience.
2. How We Use Your Personal Information
We may use collected personal information for the following purposes:
Order Processing and Fulfillment
To process purchases, confirm payments, arrange shipping, provide tracking information, manage returns, and issue refunds.
Customer Service
To respond to questions, resolve complaints, provide product information, and assist with order-related matters.
Website Operations
To operate, maintain, troubleshoot, and improve our online store, checkout system, and customer services.
Analytics and Improvements
To understand customer preferences, analyze website performance, and improve our products and shopping experience.
Marketing and Communications
To send promotional messages, product announcements, special offers, and store updates where permitted by applicable law.
Security and Fraud Prevention
To identify suspicious transactions, prevent unauthorized activities, and protect our website and customers.
Legal Compliance
To comply with applicable tax, accounting, consumer protection, and other legal obligations.
We will not use your personal information for materially incompatible purposes without appropriate notice or another lawful basis.
3. Legal Bases for Processing
Where applicable data protection laws require a legal basis, we may process personal information based on:
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Contractual Necessity: To fulfill purchases, deliver products, and provide requested services.
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Legal Obligations: To comply with applicable laws and regulatory requirements.
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Legitimate Interests: To maintain website security, prevent fraud, and improve our services, subject to applicable legal requirements.
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Consent: For certain marketing communications, non-essential cookies, and other processing activities where consent is required.
Where processing relies on consent, you may withdraw it at any time. Withdrawal will not affect processing lawfully completed before the withdrawal.
4. Cookies and Tracking Technologies
Valuecora may use cookies and similar technologies to operate our website and enhance your browsing experience.
Cookies are small files stored on your device that help websites remember information about your visits.
We may use the following types of cookies:
Essential Cookies
Necessary for shopping cart functionality, checkout, account access, security, and other core website operations.
Functional Cookies
Used to remember preferences such as language, region, and website settings.
Analytics Cookies
Where enabled, these cookies help us understand website traffic, customer interactions, and store performance.
Advertising and Marketing Cookies
Where enabled, these technologies may help measure advertising effectiveness and provide more relevant marketing content.
You may manage cookies through your browser settings and any cookie preference tools available on our website.
Where required by law, we will request consent before using non-essential cookies or similar tracking technologies.
Disabling certain cookies may affect the functionality of our website.
5. Sharing Your Personal Information
We may share relevant personal information with trusted third parties when necessary to operate our business and provide our services.
These may include:
E-Commerce Platform Providers
Our e-commerce platform provider may process information necessary for website hosting, checkout functionality, order management, and security.
Payment Service Providers
Payment providers may process transaction information to authorize payments, complete purchases, and prevent fraud.
Shipping and Logistics Partners
Delivery providers may receive your name, shipping address, and contact information to fulfill and deliver orders.
Analytics Providers
Where enabled, analytics providers may process website usage information to help us improve our store.
Marketing and Advertising Partners
Where applicable and legally permitted, certain information may be shared with marketing partners for advertising measurement and relevant promotional activities.
Professional Service Providers
We may share necessary information with customer support providers, technical service providers, accountants, legal advisers, and other professional partners.
Legal Authorities
We may disclose personal information when required by applicable law, valid legal processes, or lawful government requests.
We expect service providers acting on our behalf to handle personal information appropriately and in accordance with applicable privacy requirements.
We do not disclose personal information to unrelated third parties for their independent purposes except as described in this policy or otherwise permitted by law.
6. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, or services.
These third parties operate independently and may have their own privacy policies and data collection practices.
Valuecora is not responsible for the privacy practices, security, or content of independent third-party websites.
We encourage you to review their privacy policies before providing personal information.
7. Marketing Communications
If you subscribe to our newsletter or agree to receive promotional communications, we may contact you about:
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New home décor products
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Seasonal collections
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Special promotions and discounts
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Product recommendations
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Store announcements and updates
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or contacting us at:
Even after unsubscribing from marketing communications, you may continue to receive essential transactional messages concerning orders, payments, deliveries, or customer service requests.
8. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, and misuse.
Depending on the systems and services used, these measures may include:
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Secure website connections
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Encryption where appropriate
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Restricted access to personal information
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Payment processing through third-party providers
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Fraud prevention and security monitoring
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Appropriate safeguards for service providers
However, no internet transmission or electronic storage system is completely secure.
While we take reasonable steps to protect your information, we cannot guarantee absolute security.
We encourage customers to use strong passwords and keep account credentials confidential.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or comply with applicable legal obligations.
These purposes may include:
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Processing and fulfilling orders
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Maintaining transaction records
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Providing customer service
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Managing returns, refunds, and disputes
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Complying with tax and accounting requirements
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Preventing fraud and protecting our business
Retention periods may vary depending on the category of information, processing purpose, and applicable legal requirements.
When personal information is no longer necessary, we will take reasonable steps to delete, anonymize, or securely dispose of it, unless continued retention is required or permitted by law.
10. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.
These may include:
Right to Access
You may request access to personal information we hold about you.
Right to Correction
You may request correction of inaccurate or incomplete personal information.
Right to Deletion
You may request deletion of personal information, subject to applicable legal exceptions.
Right to Data Portability
Where applicable, you may request certain personal information in a commonly used, machine-readable format.
Right to Restrict Processing
You may request restrictions on certain processing activities where permitted by law.
Right to Object
You may object to certain processing activities, including direct marketing.
Right to Withdraw Consent
Where processing relies on consent, you may withdraw that consent.
Right to Opt Out of Certain Data Sharing
Where applicable, you may request to opt out of certain disclosures used for targeted advertising or activities legally classified as the sale or sharing of personal information.
Right to Lodge a Complaint
Where applicable, you may submit a complaint to the relevant data protection authority.
To exercise your privacy rights, please contact:
We may request reasonable information to verify your identity before fulfilling certain privacy requests.
We will respond within the timeframes required by applicable law.
We will not unlawfully discriminate against individuals for exercising their privacy rights.
11. International Data Transfers
Valuecora is operated by Guangzhou Qiwei Network Technology Co., Ltd., based in Guangzhou, China, and may serve customers in different countries and regions.
Depending on the service providers involved, personal information may be processed, stored, or transferred outside your country of residence.
These countries may have data protection laws different from those in your jurisdiction.
Where required by applicable law, we will use appropriate safeguards for international transfers, which may include contractual protections or other legally recognized mechanisms.
12. Children's Privacy
Our website is intended for general audiences and is not specifically directed toward children under the age of 16.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If we discover that personal information has been collected from a child without any legally required parental or guardian consent, we will take appropriate steps to delete or otherwise address that information.
If you believe a child has improperly provided personal information to us, please contact:
13. Automated Decision-Making and Fraud Prevention
We may use automated fraud detection and security tools provided by our e-commerce platform, payment processors, or other service providers.
These tools may evaluate transaction details, device information, payment-related data, and other relevant information to identify suspicious activity.
Where applicable law provides rights regarding decisions based solely on automated processing that produce legal or similarly significant effects, we will respect those rights.
You may contact us if you have concerns about an automated decision affecting your transaction.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers, or applicable legal requirements.
When changes are made, we will update the "Last Updated" date at the beginning of this page.
Where required by law, we will provide additional notice or request consent before implementing material changes.
We encourage you to review this Privacy Policy periodically.
15. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the information below.
Brand Name: Valuecora
Website: https://valuecora.com
Company Name: Guangzhou Qiwei Network Technology Co., Ltd.
Business Address: Room 305, No. 15 Dongping Henggang West Road, Baiyun District, Guangzhou, Guangdong Province, China
Email: service@valuecora.com
We appreciate your trust in Valuecora and are committed to handling your personal information responsibly.
Thank you for shopping with Valuecora.