Shipping Policy

Last Updated: October 22, 2026

Thank you for shopping at Valuecora!

At Valuecora, we strive to provide a reliable, transparent, and convenient shopping experience. This Shipping Policy explains how we process and ship orders, our shipping fees, estimated delivery times, tracking information, and procedures for handling shipping-related issues.

Please review this policy carefully before placing your order.

1. Order Processing Time

All orders are generally processed within 1–2 business days after successful payment confirmation.

  • Business days are Monday through Friday, excluding public holidays.

  • Orders placed on weekends or public holidays will generally be processed on the next business day.

  • Processing times may be extended during holidays, promotional events, or periods of high order volume.

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Order processing time is separate from shipping transit time.

2. Shipping Rates

Valuecora offers the following standard shipping rates for eligible destinations:

Order Subtotal (USD) Standard Shipping Fee
$40 or more FREE Shipping
Below $40 $6.99

Shipping Conditions:

  • Free standard shipping is available on eligible orders with a subtotal of $40 USD or more.

  • Orders with a subtotal below $40 USD are charged $6.99 USD for standard shipping.

  • Free shipping eligibility is calculated after applicable discounts and before taxes and shipping fees.

  • Available shipping methods and final shipping charges are displayed at checkout before payment.

  • Shipping availability may vary depending on the destination and product restrictions.

3. Estimated Delivery Times

Our estimated delivery times are as follows:

Shipping Stage Estimated Time
Order Processing 1–2 business days
Shipping Transit 7–15 business days
Total Estimated Delivery 8–17 business days

Important Information:

  • Delivery estimates are calculated in business days.

  • Estimated delivery times are not guaranteed arrival dates.

  • Delivery times may vary depending on the shipping destination, carrier operations, customs clearance, and local conditions.

  • Remote locations may require additional delivery time.

  • Severe weather, public holidays, customs inspections, or transportation disruptions may cause delays.

We make reasonable efforts to ensure that orders arrive within the estimated delivery timeframe.

4. Shipping Destinations

Valuecora ships to selected destinations supported by our logistics and delivery partners.

Shipping availability depends on the destination, applicable shipping restrictions, and carrier service coverage.

Available shipping destinations and delivery options are displayed during checkout.

If delivery is unavailable to your selected destination, you may not be able to complete your purchase.

For questions regarding shipping availability, please contact our customer service team.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email containing your purchase details.

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

You may use the tracking number to check your shipment status through the designated carrier's website.

Please allow time for tracking information to become available after shipment.

If you experience difficulties tracking your order, please contact us with your order number.

6. Shipping Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.

These may include:

  • High shipping volumes

  • Severe weather conditions

  • Public holidays

  • Customs inspections

  • Transportation disruptions

  • Carrier operational issues

  • Incorrect or incomplete shipping information

If your order is significantly delayed, please contact our customer service team.

We will investigate the shipment status and work with our logistics partners to determine an appropriate resolution.

Your statutory consumer rights remain unaffected.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or additional charges imposed by the destination country's authorities.

Unless otherwise specified at checkout, customers are responsible for applicable import duties and taxes where permitted by law.

These charges are determined by local authorities and may not be included in the product price or shipping fee.

Valuecora is not responsible for delays caused by customs clearance procedures.

Any mandatory requirements under applicable consumer protection laws will take precedence.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that your shipping details include:

  • Full recipient name

  • Complete street address

  • Apartment or unit number, if applicable

  • City, state, or province

  • Postal or ZIP code

  • Country or region

  • Valid contact information

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to correct shipping information before the order is dispatched.

Once an order has shipped, address modifications may no longer be possible.

Additional reshipping charges may apply if a package is returned due to incorrect or incomplete information provided by the customer, subject to applicable law.

9. Lost or Missing Packages

If your package has not arrived within the estimated delivery timeframe, please contact our customer service team.

When contacting us, please provide:

  • Your order number

  • Full name

  • Shipping address

  • Tracking number, if available

We will investigate the issue with the relevant shipping carrier.

If a package is confirmed lost during transit, we will arrange an appropriate resolution, which may include a replacement or refund in accordance with applicable consumer protection laws.

If tracking indicates that a package has been delivered but you cannot locate it, please contact us so that we can assist with an investigation.

10. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact our customer service team as soon as reasonably possible after delivery.

To help us resolve the issue, please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the affected product

  • Photographs of the packaging, if available

Our customer service team will review the information and provide appropriate assistance.

Depending on the circumstances, eligible customers may receive a replacement, refund, or another remedy in accordance with our Return Policy and applicable consumer protection laws.

11. Multiple Shipments

Some orders may be shipped in separate packages due to product availability, fulfillment arrangements, packaging requirements, or logistical considerations.

If your order is shipped in multiple packages:

  • Packages may arrive on different dates.

  • Separate tracking numbers may be provided.

  • You will not be charged additional standard shipping fees solely because your order is divided into multiple shipments, unless otherwise disclosed and accepted at checkout.

12. Holiday and Peak Season Shipping

During major holidays, promotional events, or peak shopping seasons, order processing and delivery times may be longer than usual.

We recommend placing orders in advance if you require delivery before a specific occasion.

Valuecora cannot guarantee delivery by a particular date unless an express delivery commitment has been explicitly provided.

13. Order Changes and Cancellations

If you need to modify or cancel an order, please contact our customer service team as soon as possible.

We will make reasonable efforts to accommodate requests before shipment.

Once an order has been dispatched, modifications or cancellations may no longer be possible through our standard order processing system.

If your order has already shipped, please refer to our Return Policy for information about eligible returns and refunds.

Nothing in this section limits any mandatory cancellation or withdrawal rights available under applicable law.

14. Undeliverable or Returned Packages

A package may be returned to the sender for reasons including:

  • Incorrect or incomplete delivery information

  • Multiple unsuccessful delivery attempts

  • Failure to collect the package

  • Refusal of delivery

  • Carrier restrictions

If your package is returned to us, please contact our customer service team.

We will review the circumstances and provide available options, which may include reshipment or a refund.

Additional shipping charges may apply where permitted by law and where the return resulted from customer-provided incorrect information or other customer-related circumstances.

Any refund or remedy will be handled in accordance with our Return Policy and applicable consumer protection laws.

15. Changes to This Shipping Policy

Valuecora reserves the right to update this Shipping Policy when necessary to reflect changes in our shipping procedures, logistics arrangements, or legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

Changes will not retroactively remove mandatory consumer rights or unlawfully modify terms already agreed upon at the time of purchase.

We encourage customers to review this policy periodically.

16. Contact Information

If you have any questions regarding shipping fees, delivery times, tracking information, delayed shipments, or other shipping-related concerns, please contact us.

Brand Name: Valuecora

Website: https://valuecora.com

Company Name: Guangzhou Qiwei Network Technology Co., Ltd.

Business Address: Room 305, No. 15 Dongping Henggang West Road, Baiyun District, Guangzhou, Guangdong Province, China

Customer Service Email: GilmanNeiberger14446@hotmail.com

Please note that our business address is provided for company identification and correspondence purposes. It may not be our warehouse or designated return address.

For product returns, please contact our customer service team before sending any items. We will provide the appropriate return instructions.

Thank you for choosing Valuecora. We appreciate your trust and look forward to serving you.